Support
Support and Escalation
Aegis support channels are designed for fast triage of account access, extension behavior, and security incidents. Include affected URLs, browser version, and timestamped reproduction details for quickest response.
User supportSecurity escalationIncident response guidance
Core Sections
General Support
Use the general support channel for onboarding, billing, and product troubleshooting.
- Email: support@a3gis.me
- Include account email, affected flow, and environment details.
- Target initial response: next business day.
Security Incident Reporting
Suspected account compromise, credential exposure, or abusive extension behavior should be escalated immediately.
- Email: support@a3gis.me
- Mark severity and include indicators of compromise.
- Target acknowledgement for critical incidents: 1 hour.
Chrome Extension Review Contact
For Chrome Web Store reviewers and policy teams, Aegis provides explicit reviewer instructions and reproducible release artifacts.
- Reviewer packet includes permissions rationale and trust controls.
- Signed archive, checksum, and attestation are provided per release.
- Support contact applies to listing and policy inquiries.
Issue Reproduction Checklist
A complete report reduces turnaround time and repeat back-and-forth.
- Exact URL/host, extension version, and browser version.
- Expected behavior and observed behavior.
- Console/network traces if available.